ACSI Benchmarks for Utility Operating Companies 2012 - American Customer Satisfaction Index

ACSI Benchmarks for Utility Operating Companies 2012 - American Customer Satisfaction Index: "The American Customer Satisfaction Index independently measures residential customer satisfaction with regional subsidiaries and operating companies affiliated with the largest investor-owned energy utilities in the United States. Results from quarterly customer surveys are combined to produced annualized customer satisfaction benchmarks that represent each operating company's performance across the complete calendar year.

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